Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days Typically 15 days. Please contact us at 951-392-8655 with any questions or concerns.
LATE OR MISSING REFUNDS
It may take some time before your refund is officially posted to your bank or credit card. If you have not received your refund within 15 days, please contact our Customer Service.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need an exchange within the 15-day time frame, contact our Customer Service for instructions.
*Please note: Shipping timelines are generally not guaranteed*
Once an order has been shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, courier errors, government shutdowns etc. We will ship your order in accordance with the timelines stated above.
We do everything we can to assist your shipment through your country’s customs. However, you are solely responsible for product compliance and any import fees/tariffs in your country of residence. If seizure of your shipment does occur, we will NOT be held liable for any shipments held at customs. Customers located outside the U.S.A., please order at your own risk